You can either invite clients to talk to you in private messages or resolve their issues publicly, in comments. There’s probably no better way than to fulfill that need than through conversation. Place yourself in your client’s shoes – being left out of the conversation doesn’t feel good. So… What can you do instead of hiding comments on your Facebook Page? Negative online remarks may create a perfect opportunity to provide excellent social customer service and, as a result, a win-win situation for the brand and the customer. Negative content can harm the business, so it naturally immediately triggers hide reflexes.īut let’s try to face the problem the other way around. It doesn’t matter if it’s a customer having a bad day or the business being at fault for doing something wrong, no one is happy to see a poor review or complaint posted to their public social media accounts. However, in some situations, hiding a comment on Facebook may turn out to be a losing game. Some Facebook accounts may try to make use of your content and audience in order to enhance traffic on their platforms by posting links in comments. As a result, it may lead to a severe trust drop among your customers. What’s more, they may share their experiences with others. Once a user clicks on a spammy link that appeared, whether you want it or not, on your Page, they’ll probably never come back. Spammy links or links containing viruses.Facebook comments including racist, sexist, or homophobic remarks, hate speech, and inappropriate photo content should be hidden. Facebook is a public space and it’s social media managers’ responsibility to keep it clean.

Here are some examples of situations when it’s better, or even advisable, to hide the junky content. Sadly, some fans are trolls, haters, or spammers, and it’s best not to be bothered.

Have you ever come across a situation when a single Facebook comment ruined all the effort that you put into creating a Facebook post? Especially at the end of a long day at work?Ĭhances are you have.

How to “turn off” comments on Facebook page posts with NapoleonCat.

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Automate comment moderation with NapoleonCat.

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Facebook auto invite comments